The withdrawal process on 3999a is simple, and in most cases, you'll receive your money within just a few minutes. Follow these steps:
Incomplete KYC verification may delay withdrawals. Verify with your NID early so every withdrawal goes through fast.
3999a does not charge any extra service fee on withdrawals — meaning you receive the full amount you withdraw to your bKash or Nagad account. However, bKash or Nagad may deduct their own transaction fee (if any) — that's not from 3999a.
Withdrawal limits:
- Minimum single withdrawal: ৳500
- Maximum single withdrawal: ৳20,000
- Daily maximum: ৳50,000
- Weekly maximum: ৳2,00,000
VIP members have higher withdrawal limits. Personal limits can be customized according to your VIP level.
Bonus funds require Wagering Requirement completion before withdrawal. Read bonus terms first.
Winnings from most games on 3999a Instantly (Real-time) It's added to your game balance. Your new balance appears on screen as soon as the game ends.
Timeline by game type:
- Slots: Instant, with each spin result.
- Live Casino: Within 3–5 seconds after the round ends.
- Sports Betting: After event finishes and result is confirmed — typically within 15 minutes of event completion.
- Tournament or leaderboard prizes: Credited manually within 24–48 hours after tournament ends.
If funds don't arrive after 30 minutes, refresh the page. If the issue persists, contact support with game name, bet amount & time.
Both Free Spins and Daily Check-in promotions are regularly available on 3999a. Here's how to claim them:
How to get Free Spins:
- Free Spins are awarded automatically after a certain amount of weekly deposits or wagers.
- Free Spins are awarded in the specific slot game when the bonus round is triggered.
- Free Spins are available using special offer codes from 3999a's promotional emails or SMS.
- Received Free Spins appear in the "My Bonuses" section — use them before they expire.
Daily Check-in bonus:
- Log in daily and click the "Daily Check-in" banner on the home page or in the "Promotions" section.
- Consecutive daily check-ins increase your bonus — reach the maximum reward after 7 consecutive days.
- Miss a day and the count resets to zero.
Free Spin winnings typically carry a 1x–3x Wagering Requirement. Check the promotions page for full details.
3999a's referral program offers up to ৳500 bonus per successful referral. Here's how it works:
Multiple accounts from the same person or fake referrals are not permitted. Bonuses are awarded only for genuine new member referrals.
3999a offers multiple responsible gaming tools free of charge. Use these to control your own gaming.
To set a Deposit Limit:
- Log in → "My Account" → go to the "Responsible Gaming" tab.
- Select "Deposit Limit" to set daily / weekly / monthly limits.
- Lowering a limit takes effect immediately; raising it requires a 7-day wait.
To activate Self-Exclusion:
- Go to "Responsible Gaming" and select "Self-Exclusion".
- Set duration: 6 months / 1 year / 3 years / 5 years.
- Confirm with OTP — once enabled, cannot be canceled before expiry.
Other tools: Loss Limit, Session Time Limit, Reality Check, Cooling-Off Period।
If you're facing a gaming problem Play responsibly Visit the page or contact support.
Some information in your 3999a account can be changed directly; other details require support assistance.
Can be changed directly:
- Profile picture: Change anytime from "My Account" → "Profile" → "Edit".
- Address / district: Update from the "Personal Info" section.
- Email address: Enter new email and verify — done.
- Password: Anytime from the "Security" tab.
Mobile number change (via support):
Name change: Name cannot usually be changed after registration (it's matched with KYC data). If there's a spelling error, contact support with proof.